R 6,000 with possible commission structure
To start Immediately.
Doing quotes, taking reservations and processing payments for reservations
All admin. Related to reservations from communicating with clients to handing over the reservation to the establishment making sure all guest requirements have been communicated clearly to the property
Processing the reservation on the system, creating invoice and sending it to clients
Follow up on outstanding payments and assisting with possible extras like booking activities and transfers
Recon of all bookings at the end of the month for OTA’s, travel agents, direct bookings, etc.
Updating the monthly financial sheet in Excel
Very good telephone skills, must be able to handle reservations and problem solving over the phone
Extremely good attention to details – from grammar to working with financials.
They must be able to work independently, we will give them training all the way but at some point you need to use your initiative and answer emails in your own words
Own transport is very important.
Great physical and mental health! We work under a lot of pressure, doing reservations for multiple properties and if you don’t have a good medical condition, you won’t be able to cope with the stress and the demand.
Must be able to work duty shifts over weekends – every second weekend one person will be on duty
If the reservations are slowing down you will have the opportunity to learn more about our marketing services that we offer to all our clients. This is just an opportunity that you will be exposed to if you are interested.
Marketing Growth opportunity
Creating, updating and maintaining online listings for establishments on OTA channels (websites) like Booking.com / Expedia / SafariNow / Lekkeslaap / Travelground / etc.
Collecting data on new market trends
Social media updates
Compiling of month end reports
Running promotions and specials online
Communication between OTA’s and Channel manager (Nightsbridge)
Knowledge / qualifications:
Experience with reservations and channel managers are a bonus (Semper / Nightsbridge)
Good eye for detail
Must be able to work independently
Microsoft Office – including a good knowledge of Excel
Very good knowledge of internet browsing and competitor comparisons
Knowledge of the hospitality industry and most important the accommodation sector
Knowledge of OTA such as Booking.com, SafariNow, Expedia, Travelground, Rooms for Africa, etc.
Certificate in hospitality and or marketing
Bilingual (Afrikaans & English read, write and speak)
Drivers license and own transport
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