Customer Liaison Officer - Woodmead
Aspen Pharma Group - Gauteng
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Main Purpose of the Role:
The Customer Liaison Officer (CLO) is responsible for the complete processing of healthcare orders from the enquiry to completion stage, in-line with internal company policies and procedures.
The CLO is play critical role in providing client support to resolve internal and external customer inquiries. The main performance areas include accurate order capturing, processing and clients service support services.
Customer Liaison Key Performance Areas(KPAs):
Effective customer management which includes timeous order capture, order accuracy and scheduling for invoicing and ultimately delivery.
Fulfil customer requirements and minimize returns, through end to end understanding of product offering and processes to satisfy all stakeholder needs in the value chain.
Liaising with customers regarding issues such as queries, suspended accounts, cancellations, account reconciliations etc.
Proactive customer engagement.
Collaboration with Key Accounts Managers, Key Accounts Associates and National Sales Manager in resolving customer queries.
Effective use of internal systems to flag areas of concerns which impact customer service.
Ensure customer SLAs (service level agreements) are adhered to.
Manage general administration for the respective job function.
Skills and Competencies:
Strong communication and administrative skills.
Ability to multi-task in a dynamic environment.
Exposure to BAAN system advantageous.
Detailed and solutions orientated.
Exposure to accounts receivable administration advantageous.
Matric / Grade 12
Degree or Diploma in Business Management/Marketing/Finance
Computer literate (Microsoft Excel and Word).
2 years Customer Services experience.
Understanding Project Admin experience.
Aspen is committed to the principles of equal employment opportunity and suitably qualified job applicants are invited to submit their CV online on or before the 24 February 2021. Preference will be given to applicants from designated groups through a fair recruitment and selection process in accordance with laws governing employment equity, where such laws are applicable to the Aspen entity that will employ the successful candidate. If you have not heard from the HR department within 30 days of this advert closing, please consider your application unsuccessful.
Internal Applications must be completed using an Aspen mailing address after applicants have had informed their direct line managers of their application.
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