Pretoria Tshwane

Contact Centre Consultant Gauteng


Contact Centre Consultant
Advert reference: click_003030
Advert status: Online
Apply by: 28 May 2021
Position Summary
Industry: Call Centre Industry
Job category: Call Centre and Telesales
Location: Gauteng
Contract: Permanent
EE position: No
Brand: Clicks Group
We are looking to recruit a permanent Junior Contact Centre Consultant to work for Clicks Direct Medicines (CDM). The role will be based at Roodepoort, JHB and will report to the Service Center Supervisor

Job description
Job Objectives
To adhere to a minimum target of 90 inbound and outbound calls per day
To answer calls within 20 seconds in order to maintain set service level
To achieve 80% quality assessment with every call to ensure best quality service at all times
To ensure medication orders placed by patient is executed within terms of trade
To refer patient queries to pharmacist with regards to generic substitution and ensure feedback is given to patient
To actively promote Club-Card and meet the set targets by capturing every customers Club card details

Competencies required:
Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Working with People
Following Instructions and Procedures
Adapting and Responding to Change
Achieving Personal Work Goals and Objectives
Relating and Networking

Job related knowledge and skills:
Knowledge of Microsoft Word, outlook and Excel.
Excellent communications skills and telephone etiquette.
Good Knowledge of contact centre procedures.

Minimum requirements
Experience and Education:

1 year within a call centre environment
1 year retail pharmacy experience
Microsoft Office Suite
Call centre applications
Customer Service
Relevant legislation (Pharmacy Council)
Medical Aid Formularies

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